Privacy Policy
Effective Date: [January 1, 2026]
This Privacy Policy (“Policy”) explains how Guangzhou Quanzhihang E-commerce Co., Ltd. (“Company”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal information when you access or use our website HEZI, available at https://heziappareal.com (the “Website”).
This Website operates within the Clothing Customization and Wholesale Industry and provides product information, customization services, and wholesale solutions to global clients.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.
1. Company Information
Company Name: Guangzhou Quanzhihang E-commerce Co., Ltd.
Registered Address: Room G224, 303, No. 61, Shilian Road, Chigang Village, Shilou Town, Panyu District, Guangzhou (factory building), China
Website: https://heziappareal.com
Contact Email: sales@heziapparel.com
Contact Page: https://heziapparel.com/contact-us/ (Contact Us Page)
If you have any questions regarding this Privacy Policy or your personal data, you may contact us using the details above.
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors browsing our Website
- Customers submitting inquiries
- Users uploading text or image content
- Clients purchasing products or requesting customization services
The Website does not provide account registration and does not offer paid subscription-based content.
3. Information We Collect
We may collect both personal and non-personal information.
3.1 Personal Information
Personal information refers to data that identifies or can reasonably identify an individual. Depending on your interaction with us, we may collect:
- Full name
- Company name
- Email address
- Phone number
- Shipping address
- Billing information (when applicable)
- Uploaded text, artwork, logos, or images
- Any information voluntarily submitted via forms or email
Because the Website allows users to upload text and images for customization inquiries, you are responsible for ensuring that you have the legal right to share such content.
3.2 Design Authorization Requirement
All product designs submitted to us for production must be properly authorized by the brand owner. We require clients to confirm that they possess lawful authorization for any trademark, logo, artwork, or intellectual property used in submitted designs.
If infringement occurs due to unauthorized submissions, the responsibility lies solely with the submitting party and is not associated with this Website or Company.
3.3 Non-Personal Information
We may automatically collect technical information including:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Pages viewed
- Date and time of access
- Website usage statistics
This information helps us analyze performance and improve user experience.
4. How We Use Your Information
We use collected information for legitimate business purposes, including:
4.1 Service Provision
- Responding to inquiries
- Processing orders
- Providing clothing customization and wholesale services
- Managing sample requests
- Communicating about production timelines
4.2 Sample Discount Policy Administration
New customers who place their first clothing order of 50 pieces or more are eligible for a 20% discount on samples, valid for one time only. Personal information may be used to verify eligibility for this promotion.
4.3 Business Operations
- Improving Website performance
- Conducting internal analytics
- Enhancing customer experience
- Ensuring compliance with legal obligations
4.4 Legal Compliance
We may process your information to comply with applicable laws, regulations, or lawful government requests.
5. Legal Basis for Processing
Where applicable under international privacy standards, we process personal information based on:
- Contractual necessity (to fulfill orders or inquiries)
- Legitimate business interests
- Legal compliance requirements
- User consent (when voluntarily submitting information)
6. Cookies and Tracking Technologies
The Website may use cookies and similar technologies to:
- Improve browsing experience
- Analyze website traffic
- Understand user preferences
You may configure your browser to refuse cookies. Disabling cookies may affect certain website functionality.
7. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share information only in the following situations:
7.1 Service Providers
We may share necessary information with trusted third-party service providers such as:
- Shipping companies
- Logistics providers
- IT support providers
- Payment processors
These providers are obligated to protect your information and use it only for service delivery purposes.
7.2 Legal Requirements
We may disclose information if required to:
- Comply with legal obligations
- Protect Company rights
- Prevent fraud or unlawful activity
7.3 Business Transfers
In the event of merger, acquisition, or asset transfer, relevant personal information may be transferred as part of business operations.
8. International Data Transfers
As we operate from China and serve international clients, personal data may be processed in China or other jurisdictions where our service providers operate.
By using the Website, you acknowledge and consent to cross-border data processing where applicable.
9. Data Retention
We retain personal data only as long as necessary for:
- Fulfilling contractual obligations
- Completing transactions
- Maintaining business records
- Complying with legal requirements
When information is no longer required, it is securely deleted or anonymized.
10. Data Security
We implement appropriate technical and organizational safeguards to protect personal information from:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
While we take reasonable security measures, no internet transmission is completely secure. Users share information at their own risk.
11. User Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of personal information
- Withdraw consent where applicable
- Object to certain processing activities
Requests may be submitted via email at sales@heziapparel.com.
12. Third-Party Links
The Website may contain links to external websites. This Privacy Policy applies only to HEZI’s Website and does not cover third-party websites.
We recommend reviewing their privacy policies before submitting personal information.
13. Children’s Privacy
The Website and services are intended for business customers and individuals aged 18 or older. We do not knowingly collect personal information from children.
If we become aware of such collection, we will take appropriate steps to delete the information.
14. Promotional Activities
The Website does not conduct promotional lotteries, sweepstakes, or public giveaway campaigns. Any business-related discounts (such as the sample discount policy) are strictly limited to commercial transactions and eligibility conditions described above.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in:
- Legal requirements
- Business operations
- Website functionality
Updates will be posted on this page with a revised Effective Date.
Continued use of the Website after changes indicates acceptance of the updated Policy.
16. Contact Information
If you have questions regarding this Privacy Policy or your personal data, please contact us:
Company: Guangzhou Quanzhihang E-commerce Co., Ltd.
Address: Room G224, 303, No. 61, Shilian Road, Chigang Village, Shilou Town, Panyu District, Guangzhou, China
Email: sales@heziapparel.com
Contact Page: https://heziapparel.com/contact-us/ (Contact Us Page)